Purchase, Refund & Digital Product Policy
Thank you for purchasing resources from ShellyMGates.com. We want you to understand how purchases, downloads, refunds, and customer support are handled.
ShellyMGates.com is operated by RSG & Associates, LLC. This policy applies to purchases made directly through ShellyMGates.com.
Digital Products
Digital products may include downloadable assessment guides, devotionals, workbooks, journals, eBooks, courses, educational materials, and other digital resources.
After completing a purchase, you will receive access to your digital product through the delivery method indicated at checkout, which may include an emailed download link or access instructions.
Please download and save your purchased files promptly. Some download links may be available for a limited period.
Digital Product Refunds
Because digital products are delivered electronically and cannot be physically returned, all sales of downloadable digital products are generally final and non-refundable once the product has been delivered or made available for download.
If you experience a technical problem that prevents you from accessing a product you purchased, please contact us. We will make reasonable efforts to resolve the issue and ensure that you receive the product you purchased.
If you believe you were charged incorrectly or made a duplicate purchase, please contact us so that we can review the transaction.
Courses, Programs & Other Digital Offerings
Courses, workshops, group programs, licensing opportunities, and other digital or educational offerings may have additional purchase, cancellation, refund, or participation terms.
When separate terms are provided for a particular offering, the terms stated on that product or registration page will apply to that purchase.
Physical Products
ShellyMGates.com may offer books or other physical products in the future.
Shipping, return, exchange, and refund terms applicable to physical products will be provided when direct physical-product sales become available. Products purchased through a third-party retailer or platform are subject to that retailer's applicable purchase, shipping, return, and refund policies.
Free Resources
Some resources on ShellyMGates.com may be provided at no cost, either through direct download or in exchange for joining an email list or providing contact information.
Free resources are provided for personal use and remain subject to any copyright, intellectual-property, or usage restrictions included with the resource.
Personal Use & Intellectual Property
Unless otherwise expressly stated, digital products purchased or downloaded from ShellyMGates.com are provided for the purchaser's personal, individual use only.
Purchasing or downloading a resource does not transfer copyright or ownership rights. Resources may not be reproduced, redistributed, resold, shared publicly, uploaded to another website or platform, or used for commercial, organizational, church, classroom, group, or training purposes without appropriate written permission or licensing where required.
Products specifically offered with group, ministry, church, organizational, facilitator, or other licensing rights will include separate terms describing the permitted use.
Prices & Payment
Prices are displayed in U.S. dollars unless otherwise indicated and are subject to change.
Payment must be successfully completed before access to a paid digital product is provided. Available payment methods will be displayed during checkout.
Third-Party Purchases
ShellyMGates.com may provide links to books, resources, or services available through third-party platforms, such as Amazon or other retailers.
Purchases completed on a third-party website are transactions between you and that provider and are governed by the provider's applicable payment, shipping, return, refund, privacy, and other policies.
Questions About Your Purchase
If you have difficulty accessing a purchased product, believe you were charged incorrectly, or have another purchase-related question, please contact:
Please include your name, the email address used for your purchase, the product purchased, and a brief description of the issue so we can assist you.
Policy Updates
RSG & Associates, LLC may update this Purchase, Refund & Digital Product Policy as products, services, or website functionality change. The current version will be posted on ShellyMGates.com with its effective date.